Grievance Redressal
If you have a complaint or concern, use this escalation pathway to reach a resolution - from direct company contact to SEBI SCORES and SMART ODR.
Three-Step Grievance Pathway
Follow these steps in order. Always start with the company-level contact before escalating to regulatory bodies.
Contact RR Chokhani Stock Brokers Pvt Ltd.
Raise your grievance directly with RR Chokhani Stock Brokers Pvt Ltd.using our dedicated investor grievance contact. Most issues are resolved at this stage through prompt, direct communication.
Mr. Ramakant R Chokhani
Mr. Anand Chokhani
Escalate via SEBI SCORES
If your grievance is not resolved at the company level within a reasonable timeframe, escalate through SEBI's online SCORES platform for official regulatory intervention.
- File a complaint online at scores.sebi.gov.in
- Track the status of your complaint
- Available for all SEBI-registered intermediaries
SMART ODR - Dispute Resolution
For unresolved disputes, SEBI's SMART ODR provides an online mechanism for conciliation and arbitration in the securities market, accessible after completing prior escalation steps.
- Online conciliation and arbitration
- Available for securities market disputes
- Accessible after SCORES escalation
Helpful Reminders
- Keep transaction records, account statements, and contract notes ready
- Note down relevant dates, amounts, and reference numbers
- Use only official email IDs and portals for communication
- Determine whether the issue requires a company response, SCORES filing, or ODR action
- Ensure your contact details (mobile and email) are updated with us
- All communications should be in writing for record-keeping purposes
Company Support Contacts
- Investor Grievance Email
- invgrievances@rrcfinancials.com
- General Contact Email
- contact@rrcfinancials.com
- Contact Persons
-
Mr. Ramakant R Chokhani
Mr. Anand Chokhani - Phone
- (022) 22007772 / 73