Investor Charter
As a SEBI-registered stock broker, RR Chokhani Stock Brokers Pvt Ltd.is committed to upholding the investor charter - detailing the services we offer, and the rights and responsibilities of our investors.
Charter Overview
Services, Rights & Responsibilities
Services Offered
- Equity broking on BSE and NSE (Cash segment)
- Derivatives trading on BSE and NSE (F&O segment)
- Institutional and proprietary order execution
- Investor support and query handling
- Compliance-based onboarding and account management
- Transparent contract notes and settlement information
Rights of Investors
- Right to fair and transparent service
- Right to receive contract notes and statements promptly
- Right to raise grievances and receive timely resolution
- Right to escalate unresolved issues to SEBI SCORES
- Right to access all applicable disclosures and policies
- Right to protection from unauthorised transactions
Responsibilities of Investors
- Read and understand all account opening documents carefully
- Keep contact details (mobile, email) updated with the broker
- Monitor transaction alerts and official communications
- Avoid sharing login credentials or passwords with anyone
- Do not act on promises of guaranteed returns
- Verify identity of persons claiming to represent the broker
Escalation Mechanism
If you have a complaint, follow this path:
Company: invgrievances@rrcfinancials.com
SEBI SCORES: scores.sebi.gov.in
SMART ODR: investor.sebi.gov.in
| Charter Section | Description |
|---|---|
| Services Offered | Equity broking (Cash) and derivatives (F&O) on BSE and NSE for institutional and proprietary accounts |
| Rights of Investors | Fair treatment, transparent communication, prompt contract notes, and a visible grievance escalation route |
| Responsibilities of Investors | Accurate documentation, contact detail maintenance, and verification of all communications |
| Escalation Mechanism | Company → SEBI SCORES → SMART ODR, in that order |